Quick Power Troubleshooting: 1. Double check connections - Check both the power port on the chromebook itself AND the charger itself. Look for bends, dents, or damage that may have occurred. - Ensure the charger is tightly connected to the charging port on your chromebook, & the power brick and electrical-side of the charger is plugged into an electrical outlet in your home not prone to be turned off by light switches or powerstrips. 2. Force Restart the Chromebook. - Force-restarting the device can help. While the chromebook is plugged in, press the Refresh  and Power  keys on the keyboard simultaneously to reset the device.  The device should reboot. If this doesn't work, try: holding the  Refresh  and Power  and ESC keys on the keyboard simultaneously. If you're met with a screen stating "Chrome is missing or damaged", close the lid to turn it back off, wait a few moments, and power it up again as normal. 3. Verify Battery functioning (If device turns on while plugged in) If you are able to get the device turned on, leave it plugged in for ~10 minutes or so. Aftwards, remove it from power. If the device immediately dies, this is an indication that the battery may have failed; in such a case, we can move to hand in your device for a repair, but you can continue to use it while connected to AC power. 

Troubleshooting: 1. Verify Keyboard Language Settings Keyboards can be accidentally set to improper settings, which can affect typing. Confirm your chromebook is set to "US" Keyboard by: A. Clicking the Power menu in the bottom-right corner B. Clicking the "Keyboard" button Note: you may need to click the below circles to cycle through the pages   C. Selecting "English (US)" From the list           2. Force Restart the Chromebook. Force-restarting the device can help. Press the Refresh  and Power  keys on the keyboard simultaneously to reset the device.  The device should reboot.

To help with updates that may affect your trackpad, you can use a computer mouse you own or have at home, or can borrow one temporarily from a teacher, your school's main office or attendance office, or a computer lab. Once you are ready, review the below image and the steps below: How to: Update your Chromebook:   1. From Google Chrome, a.   In the top right-corner, click the 3-vertical dots “settings”  button b.   Click "Help" c.   then "About Chrome" 2. A New window will appear. From it, Click the blue " Chrome OS Settings" button. 3. A final window will appear. Click “ Check for updates” again & your device will begin to download updates. This may take a few minutes; during this time, you may continue to work as normal or simply leave the chromebook alone. 4. Once the update is complete, you'll be prompted to restart it. Click restart to complete the update. Wait for your device to reboot and it will bring you back to the login screen when complete.

Clear the Cache & Cookies If you prefer a video tutorial on how to do this, click this link for a step-by-step walkthrough. A. In Chrome, At the top right, click the 3-vertical dots "More" button (), Click "More Tools" & Click "Clear Browsing Data". NOTE: In newer versions of chrome, you may find this under just the "More" button (), B. Under "Clear Browsing Data," click on the "Advanced" Tab. C. From the "Time Range" Dropdown, Select "All Time". D. Check the boxes ONLY for "Cached Images" & "Cookies". I recommend leaving all else unchecked. You may need to scroll down to see all the boxes. E. Confirm by clicking "Clear data". The page may spin for ~ 30 seconds. If it doesn't close, just close the chrome window. F. Once Finished, Close ALL Chrome windows, reopen chrome again, and try your google meet, website, or other activity again.

The device asset tag is located on the bottom of the device.

---------------------------------------- Troubleshooting: 1. Force Restart the Chromebook. With the charger plugged in press the Refresh   and Power   on the keyboard simultaneously. This performs a hardware reset, which fixes many freezing or other issues. 2. Adjust Screen Brightness  Locate the Brightness Increase and the brightness decrease buttons on the top of your Chromebook keyboard. You can use these to freely increase or decrease the display brightness of your device

Check Audio Input Settings on Chromebook For the microphone to work correctly, the audio input settings on your Chromebook must be enabled and adjusted appropriately. To check microphone input settings on a Chromebook: Click the notification area on the right side of the taskbar. Select the Audio Settings arrow icon next to the volume slider. You can adjust the microphone volume slider and verify it’s working. If it works, there will be a circled checkmark next to the microphone listed.

Adjust the volume on your Chromebook You can change your microphone, speaker, or other volume through quick settings. Change your speaker volume To control how loud or soft others sound to you, adjust your speaker, headphone, or other output volume. At the bottom right, select the time               Click the greater than symbol to the right of the volume slider                         Tip: To mute the volume, select Volume . Make sure you do not have “Speaker (Internal)” selected                          Tip: It may say "Line in" though it may say something else depending on audio device plugged in      

Chromebooks have screen capture tools directly built in to them. This how-to guide is everything one need know about it, but to summarize it, follow these steps: 1. Click into the quick settings in the bottom right corner (click the clock) and select the "Screen Capture" 2. A menu bar will appear, and with it you can toggle between the camera (screenshots) or the recorder (video) icons and select the portions of the screen you'd like to record. 3. Specifically to the Recorder - within the cogwheel you can turn on or off Webcam & microphone, alongside a few other settings. It's pretty intuitive and when done, students just need hit the red recording button to stop their recording. 4. When you're finished recording, click on the "Stop" buttonto end the recording. The video will be saved to your Downloads folder by default. Screencastify can be used an alternative to accomplish the same task - and comes with its own suite of additional perks. https://chromewebstore.google.com/detail/screencastify-screen-vide/mmeijimgabbpbgpdklnllpncmdofkcpn?hl=en Additional Resources: Google Help Article: https://support.google.com/chromebook/answer/10474268?hl=en Video Tutorial: https://youtu.be/s2bTw_ypw5M?si=WyI1TqHrcFZJqZgT